Independent technology consultancy
Independent service. No affiliation with Apple.
A little help to make your Apple devices easier to use. Whether you need something set up, a problem sorted or time to learn, I can help. I visit your home or business and work with your own devices, at a pace that suits you.
Help that suits you
You can leave the setup to me, work through it together or ask me to show you how. We’ll agree what you’d like to achieve before the visit. Afterwards, you’ll have straightforward instructions to refer to.
How I can help
Feel more confident using your Mac, iPhone or iPad.
We’ll work through the things you’d like to do, whether that’s finding files, sharing photos or making video calls. You’ll learn on your own devices, with time to ask questions and practise.
What’s included: One-to-one tuition at your pace, with step-by-step notes to refer to afterwards.
Get your devices ready to use and understand how your files are backed up.
I’ll help set up the Apple devices we’ve agreed to work on, organise your photos and documents and put a suitable backup routine in place. Moving files from an old device is assessed and quoted separately.
What’s included: The setup we’ve agreed, clear backup instructions and, where the backup allows, a check that we can recover a sample file.
Make family photos, plans and files easier to share while keeping personal accounts separate.
We’ll set up Family Sharing, suitable iCloud storage and the shared album, calendar or folder you need. You choose what to share and who can see or change it.
What’s included: The family setup we’ve agreed and a simple guide to what stays private, what’s shared and how to change access.
Set sensible limits for your children’s devices and learn how to adjust them as they grow.
With a parent or guardian present, we’ll set up the available screen time limits, purchase controls and content restrictions on the devices we’ve agreed. We’ll test them together and show you how to make exceptions when needed.
What’s included: Tested settings and a guide to changing limits and recovering access. These controls support your household rules; they cannot guarantee online safety.
Find and keep the records on your iPhone that you want to discuss with your GP or someone you trust.
I’ll show you where to find your Apple Health information, how to check who has access and how to save an export securely. You decide which records to share and with whom. This service covers using your devices and does not provide medical advice.
What’s included: A copy of your health information to keep, with instructions for exporting it again. Custom charts are not included; a separate reporting service is planned.
Understand why your Wi-Fi struggles and what can be done about it.
I’ll check your broadband connection, Wi-Fi coverage and current setup, then talk you through the options. If you need new equipment, I’ll provide an itemised quote for a Ubiquiti system, including installation and any cabling, before work starts.
What’s included: A clear explanation of what I’ve found and the next steps. If you go ahead with an installation, we’ll test coverage in the agreed rooms, and you’ll receive setup details and guidance for connecting your devices and giving guests access.
Check your property and find useful recordings from your iPhone or Mac.
We’ll discuss the areas you want to keep an eye on, then plan a Ubiquiti Protect system to suit the property, lighting, recording needs and privacy considerations. An agreed local wiring specialist can fit the cabling and mount the cameras.
What’s included: The camera setup in your quote, with access under your control. I’ll show you how to view the cameras, find recordings and save a clip. Monitoring and alarm response are not included.
Help your staff use their Macs confidently and get on with their work.
You might need a Mac set up for a new member of staff, a check of your backups or tuition on a task your team does regularly. We’ll work with your own Macs and applications, so the session relates to the work you do.
What’s included: The setup or staff session we’ve agreed, practical instructions and clear next steps. Any extra work or ongoing support is agreed and quoted separately.
Track record
My background in running business networks helps me look beyond an individual device. I can check how your equipment and connection work together, then explain what that means for the things you want to do.
Founded in Kitchener, Ontario as an independent ISP bringing reliable connectivity to local businesses.
Expanded into managed connectivity, pairing local attention with enterprise-grade upstream infrastructure.
Formalised SLAs and delivered multi-year managed internet and VPN services for an Ontario school board.
A personal service for Apple users in homes and small businesses, with Ubiquiti networking and cameras.
How a visit works
Tell me what you’d like help with. We’ll check the devices and access needed, then agree what’s included and what it will cost before you book.
I can do the setup for you, work through it with you or show you how to do it yourself. We’ll use your own devices, with straightforward explanations and time for questions.
Before I leave, we’ll check the work we’ve agreed. You’ll have simple instructions to keep, and your accounts will remain under your control. I’ll explain anything still outstanding and any further work needed.
Start here
Tell me what you’d like help with and what’s getting in the way. I’ll suggest the next step and confirm the price before you book. I visit homes and businesses, with travel included in the agreed service area: around 25–30 miles and usually up to 45–60 minutes each way. Send your postcode so I can confirm coverage. Computer support covers Macs; new network and camera installations use Ubiquiti.
Toronto416 223 3200 Waterloo519 744 3200 London, England+44 7359 758760 Emailinfo@ssenn.com